Loyalty has rewards, and our shiny new Customer Loyalty Program means you can enjoy the convenience of always having your favourite products on hand, whilst also earning customer rewards points that can be redeemed for half-price items!
The Customer Loyalty Program allows you to easily set up a subscription to receive your favourite “consumable” Scentsy Fragrance products on a regular basis, whilst earning rewards points at the same time.
To set up a subscription, simply add the product(s) you’d like to your online shopping cart. During the checkout process, select how often you would like to receive each product from the drop down menu (in the Subscription Frequency column), complete the checkout process, and place your order.
Please note that this initial order will still be considered a regular order and not a Customer Loyalty order; it will be charged standard shipping rates and will not earn rewards points. When your next scheduled shipment is processed, it will be considered your first Customer Loyalty order.
All Customer Loyalty orders will qualify for the program’s reduced shipping rate and earn rewards points. As an additional bonus, the your first Customer Loyalty order will receive double rewards points.
The current products that are part of the program include Scentsy Bars, Scent Paks, and Scentsy Personal Care products.
By utilizing the Customer Loyalty Program, you can enjoy the convenience of always having your favourite consumable Scentsy products at hand. You will receive one “point” for each euro spent in the program. Orders of €60 or more will earn an additional 12 customer reward points. If that wasn’t lovely enough, in addition to never running out of your favourite fragrance products, for every 175 points you earn you will receive a credit for one half price item.
Your half-price item credits can be spent on the aforementioned Scentsy consumable products within the original subscription brand, but may not be used on certain promotional items. You can even use your half-price credits on multi-packs of Scentsy Bars, Scent Paks and Personal care products!
Your credits will never expire, and can be redeemed at any time. Additionally there is no limit on how many half-price credits you can earn, and you can accumulate as many as you wish.
To keep you up-to-date with your subscription you will receive email communications, including a notification 10 calendar days prior to order processing to remind you of your order, confirmation when an order is processed, and other pertinent email communications.
You may edit your existing subscriptions at any time through any Consultant’s Scentsy website:
- You can change the address to which the products will be delivered,
- You can change the order contents,
- You can change the payment method,
- You can change the day of the month you want your order processed,
- You can choose to skip a shipment,
- You can cancel your subscription.
Your existing subscription will remain associated with your original Consultant, no matter what Scentsy website is used to access the subscription, until that subscription is closed.
Subscriptions can be edited at any time. To have changes go into effect for the upcoming delivery, however, you will need to submit any changes prior
to payment processing. Orders will ship within 10 business days of processing.
If you modify your subscription after payment processing, processed shipments will still be sent to the address on file at the date of the processing and you will be charged for the shipped product. Subsequent shipments will take into account any modifications you may make.
If a subscription item becomes discounted, the discount will apply at the time the order is processed; however, promotions that require selection of additional product cannot be processed through the Customer Loyalty program.
Only items from a current catalogue are available. Seasonal items (Autumn/Winter & Spring/Summer fragrances) are an example of product that will be removed from a subscription automatically when the catalogue season ends. You’ll receive an email alerting you, at least 10 days prior to shipment processing, in this instance.
If you wish to ship products to multiple different addresses, you will need to set up a separate profile for each additional address.
Shipments may be set at 1, 2, or 3 month intervals; the intervals may vary by item. You can also select the day of the month you want a product shipment to process (excluding the 1st, 30th, or 31st day of the month).
Each separate product can be set to ship on its own schedule.
Customer Loyalty Program participants will be charged a flat shipping fee of €8 per shipment, regardless of shipment size
For more information, and a FAQ on our Customer Loyalty program, please check out the Customer Loyalty section
on my website.